Hims & Hers is one of the clearest examples of telehealth done for speed and privacy. It is publicly traded on the NYSE as HIMS, and in its official newsroom the company says providers typically respond in under 24 hours for message-based care and that the platform has handled more than 20 million consultations since founding.
Key specs
- Type: Online telehealth platform with prescription delivery
- Consultations: Message-based care in many cases, with some states requiring video or audio visits
- Provider speed: Hims & Hers says providers typically respond in under 24 hours for asynchronous care
- Follow-up: The company says provider replies often average 24 to 48 hours after that
- Conditions: Hair, skin, sexual health, weight, and some mental health care, depending on state and offering
- Shipping: Prescriptions can ship directly to your door if treatment is appropriate
- Company: Publicly traded on the NYSE as HIMS
- Founded: 2017 (NYSE: HIMS)
Quick answer: Is Hims & Hers legit?
Yes. Hims & Hers is a real telehealth platform with licensed providers, real prescriptions when appropriate, and a public-company paper trail that makes the business easier to check than many smaller wellness brands.
It is still important to understand what it is not. It is not emergency care, not a full replacement for a primary care doctor, and not the right fit for every condition. But for common, sensitive, or lower-complexity issues, it is a credible and convenient option.
How Hims & Hers works
You pick the care area you need, fill out an intake form, and a licensed provider reviews your answers. If the provider needs more detail, they follow up. If treatment is appropriate, you get a plan and ongoing messaging access through the platform.
That model matters because it removes the hardest part for many people: finding time for a visit, getting comfortable bringing up an awkward issue, and then waiting again for the pharmacy. Hims & Hers turns that into one online flow.
Why people choose Hims & Hers
- It lowers the friction for issues people often put off, like hair loss, skin concerns, sexual health, weight support, and some mental health care
- It gives many patients a faster path than waiting weeks for a new in-person appointment
- Ongoing messaging makes follow-up easier than squeezing in another office visit
- Home delivery adds privacy and convenience if medication is prescribed
What to watch before you buy
- It is not the right place for urgent symptoms, complex cases, or anything that clearly needs a physical exam
- Availability and visit format vary by state
- Not every patient will qualify for treatment
- Some care plans are subscription-based, so make sure you understand the refill cadence and ongoing cost
Best for
- Adults who want faster, more private care for common issues
- People who have been delaying treatment because the regular doctor workflow feels like too much friction
- Patients comfortable with message-based care and home delivery
- Busy people who want follow-up questions handled without another appointment
Frequently asked questions
How fast do providers respond on Hims & Hers?
In its July 8, 2024 newsroom post, Hims & Hers said providers typically respond in under 24 hours for asynchronous consultations, with many follow-up replies averaging 24 to 48 hours.
Are the prescriptions real?
Yes, if a licensed provider decides treatment is appropriate. Hims & Hers says prescriptions ship directly to the customer with safety information and instructions.
Is Hims & Hers available in every state?
Availability varies. Hims & Hers says asynchronous care is not available in all 50 states, and some states require an online video or audio visit instead.